Terms of Service

By accessing or using the Service, you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the Service.

The Service is operated by Boon IT SRL, a company incorporated in Romania and based in Cluj-Napoca, Romania. You can reach us at support@cooperaiq.com.

Cooper is an independent index that measures how AI assistants recommend business software and publishes the results, including category rankings, product profiles, an AIQ score, news, weekly editions, and a newsletter. The Service also offers a Cooper Dashboard for verified product owners and a Cooper Ads application for advertisers.

The index, its rankings, and the AIQ score are measurements and editorial assessments based on our methodology. They are provided for general information only. They are not advice, a recommendation to buy or use any product, an endorsement, or a guarantee of any product’s quality, fitness, or performance. You are responsible for your own evaluation and decisions.

Cooper’s rankings are determined by our measurement methodology alone. Claiming a product, buying a subscription, advertising, or any other commercial relationship does not, and cannot, change a product’s ranking, AIQ score, citations, structured ranking data, or archive history.

Companies cannot buy placement, approve a score, or remove an unfavourable result. Advertising and paid tools can provide visibility or deeper analysis; they never change how we collect data, resolve product identities, weight assistants or regions, break ties, rank products, cite sources, or keep archives.

The Service is intended for businesses and professionals, and you must be at least 18 years old and able to enter into a binding contract to create an account.

Accounts use passwordless sign-in: we send a one-time link to your email address to verify you and sign you in. You are responsible for keeping access to your email account secure and for activity that occurs under your account. Tell us promptly at support@cooperaiq.com if you believe your account has been accessed without your authorisation. You must provide accurate information and keep it up to date.

If you claim a product to manage its profile, you represent that you are authorised to act for that product or its vendor. We verify claims, and we may decline, revoke, or reassign a claim if we believe it is inaccurate, unauthorised, or abusive.

As a verified owner you may add and edit descriptive content and business contact details on the profile. That content is published on Cooper because you chose to publish it, and you are responsible for it. A claimed profile lets you present your product; it does not let you change canonical product resolution, raw mentions, answer positions, citations, rankings, or the AIQ score, which remain determined solely by our methodology.

Cooper Ads lets advertisers buy clearly labelled advertising placements on current category pages. Advertising appears only on current pages; archived editions are immutable and ad-free. Advertising never affects rankings, the AIQ score, citations, or archive history.

Merchant of record. Payments for Cooper Ads are processed by our merchant of record, Polar Software. Polar handles your payment, issues your receipt, and collects any applicable taxes. Your purchase is also subject to Polar’s terms, and your card details are provided to and handled by Polar, not by us.

Purchases. Campaigns are bought as one-time payments at the price and for the term shown at checkout. Selected inventory is held for a short period (currently 15 minutes) while you complete payment. Placements are subject to availability and to capacity limits for each category; if capacity is unavailable for any part of your selection, the affected campaign will not be reserved or charged.

Cancellation and refunds. Because a campaign reserves limited inventory for a defined term, campaign fees are generally non-refundable once a campaign is active, except where required by law or expressly agreed by us. Refund and billing queries can be raised through the Cooper Ads dashboard or with us, and refunds, where due, are handled through Polar.

Ad content. You are responsible for the creative you submit and you must hold all necessary rights to it. We may review, reject, or remove advertising that violates these Terms, is unlawful, is misleading, or is inconsistent with the character of the Service, and we may decline to associate advertising with particular content.

When using the Service, you must not:

• break the law or infringe the rights of others;
• attempt to manipulate, game, or interfere with the index, rankings, the AIQ score, impressions, or measurement;
• submit false, misleading, or unauthorised information, or impersonate any person or organisation;
• access the Service by automated means, scrape it, or place unreasonable load on it, except as expressly permitted;
• probe, scan, or circumvent the security or authentication of the Service, or access accounts or data that are not yours;
• copy, resell, or redistribute substantial parts of the index or its data except as expressly permitted; or
• upload malware or use the Service to distribute unlawful or harmful content.

You retain ownership of the content you submit, such as profile content and advertising creative (“Your Content”). You grant us a worldwide, non-exclusive, royalty-free licence to host, store, reproduce, adapt for display, and publish Your Content for the purpose of operating and promoting the Service, for as long as you keep it on the Service and for a reasonable period afterwards for backups and records.

You represent that you have all rights necessary to grant this licence and that Your Content does not infringe any third-party rights or violate any law. We may remove content that breaches these Terms.

The Service and its contents, including the index, rankings, the AIQ score and methodology, text, design, logos, and software, are owned by Boon IT SRL or our licensors and are protected by intellectual property laws. The Cooper name and marks are ours. Except for the limited right to use the Service under these Terms, we grant you no rights in them. You may not use our name or marks without our prior written permission.

The Service is provided on an “as is” and “as available” basis. To the fullest extent permitted by law, we disclaim all warranties, whether express or implied, including any implied warranties of merchantability, fitness for a particular purpose, accuracy, and non-infringement.

We do not warrant that the Service, the index, or any ranking or score is accurate, complete, current, uninterrupted, or error-free, or that the Service will meet your requirements. The index reflects measured AI-assistant behaviour and is not a substitute for your own due diligence. Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law.

To the fullest extent permitted by law, Boon IT SRL and its officers, employees, and providers will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, revenue, data, goodwill, or business opportunity, arising out of or relating to your use of, or inability to use, the Service.

To the fullest extent permitted by law, our total aggregate liability arising out of or relating to the Service or these Terms will not exceed the greater of the amounts you paid us for the Service in the twelve months before the event giving rise to the liability, or one hundred euros (EUR 100). These limitations do not apply to liability that cannot be limited under applicable law, including liability for death or personal injury caused by negligence, fraud, or wilful misconduct.

You agree to indemnify and hold harmless Boon IT SRL from and against any claims, damages, losses, and reasonable expenses (including legal fees) arising out of your Content, your use of the Service, your advertising, or your breach of these Terms or of applicable law, to the extent such claims are attributable to you.

You may stop using the Service at any time. We may suspend or terminate your access, or restrict features, if you breach these Terms, if we are required to by law, or to protect the Service or other users. We will use reasonable efforts to give notice where appropriate.

On termination, your right to use the Service ends. Provisions that by their nature should survive, including Sections 9 to 13 and 16, survive termination. Termination does not entitle you to a refund except as set out in Section 7 or required by law.

We may change, suspend, or discontinue any part of the Service, and we may update these Terms from time to time. When we make material changes to these Terms, we will update the “Last updated” date and take reasonable steps to notify you. Changes take effect when posted, and your continued use of the Service after that means you accept the updated Terms.

These Terms are governed by the laws of Romania, without regard to conflict-of-laws rules. To the extent permitted by law, the courts of Cluj-Napoca, Romania have exclusive jurisdiction over any dispute arising out of or relating to these Terms or the Service. If you are a consumer, you keep the benefit of any mandatory protections and the right to bring proceedings that the law of your country of residence gives you.

• Entire agreement. These Terms and the Privacy Policy are the entire agreement between you and us about the Service and replace any prior agreement on that subject.
• Severability. If any provision is found unenforceable, the rest remains in effect.
• No waiver. Our failure to enforce a provision is not a waiver of it.
• Assignment. You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets.
• Force majeure. We are not liable for failure or delay caused by events beyond our reasonable control.

Questions about these Terms can be sent to support@cooperaiq.com, or by post to Boon IT SRL, Cluj-Napoca, Romania.