Help Desk
Named by 4 of 4 assistants
AIQ33
Named by 4 of 4 assistants
AIQ33Named by 1 of 4 assistants
AIQ28
+29 more products
AI-recommended Support Software
How ChatGPT, Gemini, Claude and Perplexity rank 294 products across 10 Support categories,
based on 827 sources cited and 2,073 mentions.
Live Chat
Named by 4 of 4 assistants
AIQ69Named by 3 of 4 assistants
AIQ28Named by 4 of 4 assistants
AIQ26
+25 more products
Contact Center
Named by 4 of 4 assistants
AIQ40Named by 3 of 4 assistants
AIQ31Named by 3 of 4 assistants
AIQ17
+35 more products
Customer Success
Named by 4 of 4 assistants
AIQ34Named by 2 of 4 assistants
AIQ32
Named by 1 of 4 assistants
AIQ28
+24 more products
Knowledge Base
Named by 4 of 4 assistants
AIQ40Named by 1 of 4 assistants
AIQ27Named by 1 of 4 assistants
AIQ18
+27 more products
Surveys
Named by 4 of 4 assistants
AIQ36Named by 4 of 4 assistants
AIQ36Named by 4 of 4 assistants
AIQ30
+27 more products
Chatbots
Named by 1 of 4 assistants
AIQ37Named by 4 of 4 assistants
AIQ33Named by 1 of 4 assistants
AIQ18
+46 more products
Community Management
Named by 4 of 4 assistants
AIQ45Named by 3 of 4 assistants
AIQ33
Named by 4 of 4 assistants
AIQ30
+29 more products
Field Service Management
Named by 4 of 4 assistants
AIQ44
Named by 4 of 4 assistants
AIQ36Named by 4 of 4 assistants
AIQ29
+24 more products
Customer Education
Named by 4 of 4 assistants
AIQ64
Named by 4 of 4 assistants
AIQ34Named by 4 of 4 assistants
AIQ17
+28 more products
Latest Movers in Support
Most improved
Up 29 positions
Up 28 positions
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Up 23 positionsUp 22 positions
Spots lost
Down 35 positions
Down 24 positions
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Down 14 positions
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Latest News
Reporting and research from Cooper’s weekly software recommendation index.
Index Update
The Week 29 Cooper Index: 49 of 80 Software Category Leaders Changed
The first official week-over-week reading of Cooper's software recommendation index, with verified leadership movement across all eight hubs and assistant agreement kept separate from raw AIQ.
Rising AIQ
The Week 29 Rising AIQ Report
Eight category-relative Rising AIQ movements show where emerging software recommendations changed across Cooper's second immutable weekly edition.
Category Report
The Week 29 Sales Software Report
A category-by-category reading of all ten Week 29 Sales software markets, with verified Top 3 rankings, assistant splits, evidence counts, and the first official week-over-week movements.
AI Search Research
Which Sources Shape Software Recommendations in AI Search
A Week 29 analysis of how the public evidence footprint changed across one representative software market in each of Cooper’s eight hubs.