Cooper

Best IT Service Management according to AI

How ChatGPT, Gemini, Claude and Perplexity rank IT service management platform in the Edition 3 snapshot for Week 30, July 26, 2026: 13 products named across 4 core questions, backed by 89 cited pages from 66 domains.

Shows which products assistants recommend when asked for the best options in this category. This is Cooper’s primary public ranking.Shows which products assistants recommend for buyers prioritizing affordability. It is scored as its own direct question.Shows which products assistants recommend for buyers prioritizing ease of setup. It is scored as its own direct question.Shows which newer or emerging products assistants recommend. It is scored as its own direct question.Summarizes the cited pages and publisher domains behind this category’s measured answers. Product counts include only evidence Cooper verified for that product.

Buyer question guide

Best
Shows which products assistants recommend when asked for the best options in this category. This is Cooper’s primary public ranking.See the query matrix
Most affordable
Shows which products assistants recommend for buyers prioritizing affordability. It is scored as its own direct question.See the query matrix
Easiest to set up
Shows which products assistants recommend for buyers prioritizing ease of setup. It is scored as its own direct question.See the query matrix
Rising
Shows which newer or emerging products assistants recommend. It is scored as its own direct question.See AIQ scoring scopes
Sources & Mentions
Summarizes the cited pages and publisher domains behind this category’s measured answers. Product counts include only evidence Cooper verified for that product.See evidence methodology

Column guide

Rank
The product’s position in the selected ranking, ordered by AIQ. Lower numbers are better.How to interpret AIQ
Product
The canonical software product Cooper identified in the assistants’ answers.See product validation
AIQ
A 1–100 score for how strongly tracked AI assistants recommend the product in this category and question scope. Higher is better.Learn how AIQ works
ChatGPT
The product’s position within ChatGPT’s answers for the selected buyer-question view. Lower numbers are better.See how positions affect AIQ
Gemini
The product’s position within Gemini’s answers for the selected buyer-question view. Lower numbers are better.See how positions affect AIQ
Claude
The product’s position within Claude’s answers for the selected buyer-question view. Lower numbers are better.See how positions affect AIQ
Perplexity
The product’s position within Perplexity’s answers for the selected buyer-question view. Lower numbers are better.See how positions affect AIQ
Sources
Distinct publisher domains behind the verified cited pages for this product, across every buyer question this week.See evidence methodology
Mentions
Distinct cited pages Cooper verified as naming or representing the product, across every buyer question this week.See evidence methodology
Change
The change in ranking position since the previous weekly snapshot. New means there was no prior position.See snapshot policy
Rank		The canonical software product Cooper identified in the assistants’ answers.A 1–100 score for how strongly tracked AI assistants recommend the product in this category and question scope. Higher is better.The product’s position within ChatGPT’s answers for the selected buyer-question view. Lower numbers are better.The product’s position within Gemini’s answers for the selected buyer-question view. Lower numbers are better.The product’s position within Claude’s answers for the selected buyer-question view. Lower numbers are better.The product’s position within Perplexity’s answers for the selected buyer-question view. Lower numbers are better.Distinct publisher domains behind the verified cited pages for this product, across every buyer question this week.Distinct cited pages Cooper verified as naming or representing the product, across every buyer question this week.The change in ranking position since the previous weekly snapshot. New means there was no prior position.
Mint Service Desk
551---23Up 9 positions
ManageEngine ServiceDesk Plus
5325111922Up 1 position
Jira Service Management
2734-23642Down 2 positions
4
Spiceworks Cloud Help Desk
26-1-1022New this week
5
Freshservice
154--33747Down 3 positions
6
GLPI
13-2--44New this week
7
SolarWinds Service Desk
126-692122Down 1 position
8
TOPdesk
127-561419Down 1 position
9
SysAid
119-3-2226Down 1 position
10
Zendesk Employee Service Suite
115---12New this week
11
InvGate Service Management
118-4-713Down 6 positions
12
HaloITSM
9--251316No change
13
osTicket
8-3--33New this week
14
Alloy Navigator
5-7-411Down 10 positions
15
Zoho Desk
4-6--44New this week
16
Giva
2--7-11New this week
17
Vivantio
2--8-22New this week
18
C2 ITSM
2--9-22New this week
19
Ivanti Neurons for ITSM
1---71314New this week
20
Xurrent
1---868New this week

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