Help Desk
Named by 4 of 4 assistants
AIQ98
Named by 4 of 4 assistants
AIQ49Named by 4 of 4 assistants
AIQ27
+11 more products
AI-recommended Support Software
How ChatGPT, Gemini, Claude and Perplexity rank 157 products across 10 Support categories in the Edition 6 snapshot for Week 33, August 16, 2026, based on 1,126 sources cited and 5,028 mentions.
Live Chat
Named by 3 of 4 assistants
AIQ72Named by 2 of 4 assistants
AIQ35Named by 3 of 4 assistants
AIQ28
+11 more products
Contact Center
Named by 3 of 4 assistants
AIQ84Named by 3 of 4 assistants
AIQ37Named by 3 of 4 assistants
AIQ29
+17 more products
Customer Success
Named by 4 of 4 assistants
AIQ100
Named by 3 of 4 assistants
AIQ45
Named by 3 of 4 assistants
AIQ30
+8 more products
Knowledge Base
Named by 3 of 4 assistants
AIQ73Named by 3 of 4 assistants
AIQ48Named by 3 of 4 assistants
AIQ42
+19 more products
Surveys
Named by 4 of 4 assistants
AIQ88Named by 4 of 4 assistants
AIQ63Named by 3 of 4 assistants
AIQ32
+14 more products
Chatbots
Named by 2 of 4 assistants
AIQ70Named by 2 of 4 assistants
AIQ35Named by 2 of 4 assistants
AIQ30
+23 more products
Community Management
Named by 3 of 4 assistants
AIQ75
Named by 4 of 4 assistants
AIQ59
Named by 4 of 4 assistants
AIQ30
+14 more products
Field Service Management
Named by 4 of 4 assistants
AIQ100Named by 3 of 4 assistants
AIQ42Named by 3 of 4 assistants
AIQ28
+10 more products
Customer Education
Named by 4 of 4 assistants
AIQ83
Named by 4 of 4 assistants
AIQ43
Named by 3 of 4 assistants
AIQ34
+12 more products
Movers in Edition 6
Most Improved
Up 11 positions
- Up 9 positions
Up 8 positions
Up 7 positions
Up 7 positions
Up 6 positions- Up 5 positions
Spots Lost
- Down 16 positions
Down 13 positions
Down 10 positions- Down 9 positions
Down 9 positions
Down 8 positions
Down 5 positions
Down 5 positions
New in This Edition
New This Week
New This Week
New This Week
- New This Week
New This Week
New This Week
New This Week
This Edition’s News
Reporting from Cooper’s Edition 6 software recommendation index.
Index Update
23 of 80 Best Leaders Changed in This Week’s Software Rankings
This week's edition maps 2,853 ranked products across 80 categories, with 9,119 Sources, 36,148 Mentions, and a clearer divide between settled leaders and active markets.
Rising AIQ
Eight Emerging Software Signals Worth Watching This Week
This week, Cooper selects one Rising signal from each hub to show different movement and assistant-agreement patterns rather than form a cross-category leaderboard.
Category Report
Support Software Holds Steady, but Assistant Splits Still Matter
This week's Support report finds comparatively stable Best leadership across ten markets, with sharper differences inside the assistant columns and constraint-specific rankings.