Help Desk
Named by 4 of 4 assistants
AIQ46Named by 4 of 4 assistants
AIQ35Named by 4 of 4 assistants
AIQ32
+38 more products
AI-recommended Support Software
How ChatGPT, Gemini, Claude and Perplexity rank 349 products across 10 Support categories in the July 12, 2026 weekly snapshot, backed by 809 cited pages from 471 domains.
Live Chat
Named by 4 of 4 assistants
AIQ70
Named by 4 of 4 assistants
AIQ34Named by 4 of 4 assistants
AIQ27
+28 more products
Contact Center
Named by 4 of 4 assistants
AIQ37Named by 4 of 4 assistants
AIQ34Named by 3 of 4 assistants
AIQ32
+33 more products
Customer Success
Named by 4 of 4 assistants
AIQ39Named by 3 of 4 assistants
AIQ32Named by 2 of 4 assistants
AIQ28
+28 more products
Knowledge Base
Named by 4 of 4 assistants
AIQ30Named by 4 of 4 assistants
AIQ27Named by 4 of 4 assistants
AIQ25
+32 more products
Surveys
Named by 4 of 4 assistants
AIQ70Named by 4 of 4 assistants
AIQ44Named by 4 of 4 assistants
AIQ21
+24 more products
Chatbots
Named by 3 of 4 assistants
AIQ44Named by 4 of 4 assistants
AIQ34
Fin3Named by 3 of 4 assistants
AIQ31
+45 more products
Community Management
Named by 4 of 4 assistants
AIQ48
Named by 4 of 4 assistants
AIQ27
Named by 4 of 4 assistants
AIQ23
+38 more products
Field Service Management
Named by 3 of 4 assistants
AIQ44Named by 4 of 4 assistants
AIQ33Named by 4 of 4 assistants
AIQ32
+36 more products
Customer Education
Named by 4 of 4 assistants
AIQ56
Named by 4 of 4 assistants
AIQ34Named by 3 of 4 assistants
AIQ19
+41 more products
Latest Movers in Support
Latest News
Reporting and research from Cooper’s weekly software recommendation index.
Index Update
The Week 29 Cooper Index: 49 of 80 Software Category Leaders Changed
The first official week-over-week reading of Cooper's software recommendation index, with verified leadership movement across all eight hubs and assistant agreement kept separate from raw AIQ.
Rising AIQ
The Week 29 Rising AIQ Report
Eight category-relative Rising AIQ movements show where emerging software recommendations changed across Cooper's second immutable weekly edition.
Category Report
The Week 29 Sales Software Report
A category-by-category reading of all ten Week 29 Sales software markets, with verified Top 3 rankings, assistant splits, evidence counts, and the first official week-over-week movements.
AI Search Research
Which Sources Shape Software Recommendations in AI Search
A Week 29 analysis of how the public evidence footprint changed across one representative software market in each of Cooper’s eight hubs.