The Week 28 Support Software Report
A category-by-category reading of all ten Week 28 Support software markets, showing where leading products converge or split across AI assistants alongside Top 3 rankings and verified source and mention counts.
Week 28 Is the Baseline
This report covers Cooper's first official Support software hub snapshot: ten category-relative Overall AIQ rankings measured across ChatGPT, Gemini, Claude, and Perplexity during July 6–12, 2026, under scoring version aiq-v2. Each section is its own market record, so the scores and ranks belong inside that category rather than on a combined Support leaderboard.
Week 28 is Cooper's first official tracked edition, so week-over-week movement is not yet available. Return for the next edition to see the first recorded movers.
The baseline contains both broad agreement and sharp splits. Live Chat and Surveys have leaders ranked first by every assistant. Contact Center, Customer Success, Chatbots, and Field Service Management each include a displayed product with no category rank from at least one assistant. These are placement differences inside separate markets, not a cross-category performance comparison.
How to Read This Report
Overall AIQ is category-relative and combines Cooper's Best, Most affordable, and Easiest to set up questions. The assistant columns show each product's published category rank inside that Overall scope. An em dash means there was no category rank in this scope; it does not describe the assistant's intent.
Each compact table shows the category's first three products. Sources counts distinct verified source domains for a product, while Mentions counts distinct cited pages verified as naming that product. The category totals in the prose cover the full category snapshot. Neither evidence measure is presented as the cause of a rank.
Rising AIQ is a separate measurement dimension and is not included in this Overall analysis. Readers looking for emerging-product results can open the separate Week 28 Rising AIQ report.
Help Desk
Open the complete Help Desk ranking| Rank | Product | AIQ | ChatGPT | Gemini | Claude | Perplexity | Sources | Mentions |
|---|---|---|---|---|---|---|---|---|
| 1 |  Freshdesk | 46 | 2 | 1 | 1 | 1 | 29 | 37 |
| 2 | 35 | 1 | 5 | 6 | 8 | 20 | 23 | |
| 3 | 32 | 5 | 3 | 3 | 9 | 18 | 18 |
Freshdesk leads Help Desk at Overall AIQ 46, ranking second on ChatGPT and first on Gemini, Claude, and Perplexity. Help Scout follows at 35 after ranking first on ChatGPT and fifth, sixth, and eighth elsewhere.
Zendesk is third at 32 with assistant ranks of fifth, third, third, and ninth.
The complete Help Desk snapshot contains 42 ranked products, 91 cited pages, and 273 verified mentions. Inside the Top 3, Freshdesk records 29 source domains and 37 mentions, Help Scout records 20 and 23, and
Zendesk records 18 and 18. The leader's three assistant wins sit beside a challenger that ranks first with ChatGPT, while the evidence counts descend in Overall order.
Live Chat
Open the complete Live Chat ranking| Rank | Product | AIQ | ChatGPT | Gemini | Claude | Perplexity | Sources | Mentions |
|---|---|---|---|---|---|---|---|---|
| 1 |  tawk.to | 70 | 1 | 1 | 1 | 1 | 23 | 28 |
| 2 |  HubSpot Live Chat | 34 | 2 | 3 | 3 | 3 | 9 | 10 |
| 3 | 27 | 3 | 10 | 2 | 9 | 19 | 20 |
tawk.to leads Live Chat at Overall AIQ 70 after ranking first with every assistant. HubSpot Live Chat is second at 34, ranking second on ChatGPT and third on Gemini, Claude, and Perplexity. Intercom is third at 27 with ranks of third, tenth, second, and ninth.
Live Chat includes 32 ranked products, 89 cited pages, and 275 verified mentions. tawk.to has 23 source domains and 28 mentions, HubSpot Live Chat has 9 and 10, and Intercom has 19 and 20. The third-place product has larger evidence counts than the second-place product, while the unanimous leader is the category's clearest point of assistant agreement.
Contact Center
Open the complete Contact Center ranking| Rank | Product | AIQ | ChatGPT | Gemini | Claude | Perplexity | Sources | Mentions |
|---|---|---|---|---|---|---|---|---|
| 1 | 37 | 2 | 3 | 2 | 1 | 11 | 15 | |
| 2 | 34 | 3 | 1 | 3 | 11 | 10 | 11 | |
| 3 | Freshdesk Contact Center | 32 | 1 | — | 7 | 13 | 5 | 5 |
Aircall leads Contact Center at Overall AIQ 37, ranking second on ChatGPT and Claude, third on Gemini, and first on Perplexity.
Genesys Cloud CX is second at 34 with a first-place Gemini rank.
Freshdesk Contact Center follows at 32 after ranking first on ChatGPT, receiving no Gemini category rank in this scope, and placing seventh and thirteenth with the other assistants.
The full Contact Center snapshot contains 37 ranked products, 104 cited pages, and 209 verified mentions. The Top 3 evidence counts are 11 source domains and 15 mentions for Aircall, 10 and 11 for
Genesys Cloud CX, and 5 and 5 for
Freshdesk Contact Center. Each displayed product wins with a different assistant, and the third-place record is the only one with an absent assistant rank.
Customer Success
Open the complete Customer Success ranking| Rank | Product | AIQ | ChatGPT | Gemini | Claude | Perplexity | Sources | Mentions |
|---|---|---|---|---|---|---|---|---|
| 1 | 39 | 3 | 2 | 3 | 3 | 20 | 26 | |
| 2 | 32 | 1 | — | 7 | 14 | 3 | 3 | |
| 3 | 28 | 2 | — | 4 | — | 3 | 4 |
Gainsight leads Customer Success at Overall AIQ 39 with assistant ranks of third, second, third, and third.
ZapScale is second at 32 after ranking first on ChatGPT, receiving no Gemini category rank in this scope, and placing seventh and fourteenth elsewhere.
Akita is third at 28, ranked second on ChatGPT and fourth on Claude with no category rank here from Gemini or Perplexity.
Customer Success records 32 ranked products, 76 cited pages, and 298 verified mentions. Gainsight has 20 source domains and 26 mentions.
ZapScale has 3 and 3, while
Akita has 3 and 4. The leader is the only Top 3 product ranked by all four assistants; the two challengers each have a much narrower published assistant record.
Knowledge Base
Open the complete Knowledge Base ranking| Rank | Product | AIQ | ChatGPT | Gemini | Claude | Perplexity | Sources | Mentions |
|---|---|---|---|---|---|---|---|---|
| 1 | 30 | 1 | 5 | 18 | 21 | 8 | 10 | |
| 2 | 27 | 6 | 1 | 1 | 10 | 22 | 24 | |
| 3 | 25 | 3 | 7 | 7 | 19 | 3 | 3 |
ProProfs Knowledge Base leads Knowledge Base at Overall AIQ 30 after ranking first on ChatGPT but fifth, eighteenth, and twenty-first with the other assistants.
Document360 is second at 27 and ranks first on both Gemini and Claude, sixth on ChatGPT, and tenth on Perplexity.
Zendesk Knowledge is third at 25 with ranks of third, seventh, seventh, and nineteenth.
The complete Knowledge Base snapshot includes 36 ranked products, 83 cited pages, and 232 verified mentions. ProProfs Knowledge Base records 8 source domains and 10 mentions,
Document360 records 22 and 24, and
Zendesk Knowledge records 3 and 3. The second-place product has the largest evidence counts and two assistant wins, while the Overall leader combines a ChatGPT win with markedly lower placements elsewhere.
Surveys
Open the complete Surveys ranking| Rank | Product | AIQ | ChatGPT | Gemini | Claude | Perplexity | Sources | Mentions |
|---|---|---|---|---|---|---|---|---|
| 1 | 70 | 1 | 1 | 1 | 1 | 19 | 24 | |
| 2 | 44 | 2 | 2 | 2 | 2 | 17 | 20 | |
| 3 | 21 | 3 | 4 | 8 | 8 | 9 | 11 |
Google Forms leads Surveys at Overall AIQ 70 after ranking first with all four assistants.
SurveyMonkey is second at 44 and ranks second with every assistant.
Microsoft Forms is third at 21, ranking third on ChatGPT, fourth on Gemini, and eighth on both Claude and Perplexity.
Surveys contains 28 ranked products, 60 cited pages, and 201 verified mentions. The displayed evidence counts descend with Overall order: 19 source domains and 24 mentions for Google Forms, 17 and 20 for
SurveyMonkey, and 9 and 11 for
Microsoft Forms. The first two products show unusually exact assistant agreement within this category, while the third-place record widens across the four columns.
Chatbots
Open the complete Chatbots ranking| Rank | Product | AIQ | ChatGPT | Gemini | Claude | Perplexity | Sources | Mentions |
|---|---|---|---|---|---|---|---|---|
| 1 | 44 | 1 | 7 | 11 | — | 9 | 11 | |
| 2 | 34 | 3 | 1 | 4 | 4 | 8 | 12 | |
| 3 |  Fin | 31 | 2 | — | 2 | 3 | 0 | 0 |
Chatbase leads Chatbots at Overall AIQ 44, ranking first on ChatGPT, seventh on Gemini, eleventh on Claude, and receiving no Perplexity category rank in this scope.
Tidio Lyro is second at 34 with ranks of third, first, fourth, and fourth.
Fin is third at 31, with ranks of second, no category rank, second, and third.
The full Chatbots snapshot includes 49 ranked products, 83 cited pages, and 143 verified mentions. Chatbase has 9 source domains and 11 mentions,
Tidio Lyro has 8 and 12, and
Fin has 0 and 0. The third-place row is a published ranking record with no verified product evidence in this snapshot; the report shows that contrast without treating it as the reason for the rank.
Community Management
Open the complete Community Management ranking| Rank | Product | AIQ | ChatGPT | Gemini | Claude | Perplexity | Sources | Mentions |
|---|---|---|---|---|---|---|---|---|
| 1 | 48 | 1 | 2 | 3 | 1 | 26 | 29 | |
| 2 |  Mighty Networks | 27 | 4 | 4 | 4 | 4 | 28 | 30 |
| 3 |  Discord | 23 | 22 | 1 | 1 | 9 | 19 | 21 |
Circle leads Community Management at Overall AIQ 48, ranking first on ChatGPT and Perplexity, second on Gemini, and third on Claude.
Mighty Networks is second at 27 and ranks fourth with every assistant. Discord is third at 23 after ranking twenty-second on ChatGPT, first on Gemini and Claude, and ninth on Perplexity.
Community Management records 42 ranked products, 83 cited pages, and 258 verified mentions. Circle has 26 source domains and 29 mentions,
Mighty Networks has 28 and 30, and Discord has 19 and 21. The second-place product has the largest evidence counts, while the third-place product has the widest assistant spread in the trio.
Field Service Management
Open the complete Field Service Management ranking| Rank | Product | AIQ | ChatGPT | Gemini | Claude | Perplexity | Sources | Mentions |
|---|---|---|---|---|---|---|---|---|
| 1 |  ServiceM8 | 44 | 1 | 16 | 2 | — | 5 | 5 |
| 2 | 33 | 3 | 4 | 1 | 1 | 20 | 21 | |
| 3 | 32 | 2 | 2 | 3 | 8 | 11 | 11 |
ServiceM8 leads Field Service Management at Overall AIQ 44, ranking first on ChatGPT, sixteenth on Gemini, second on Claude, and receiving no Perplexity category rank in this scope. Jobber is second at 33 after ranking first on Claude and Perplexity.
ServiceTitan is third at 32 with ranks of second, second, third, and eighth.
The complete Field Service Management snapshot contains 40 ranked products, 79 cited pages, and 152 verified mentions. ServiceM8 has 5 source domains and 5 mentions, Jobber has 20 and 21, and
ServiceTitan has 11 and 11. Evidence order differs from Overall order here: the second-place product has the largest counts, while the leader combines a ChatGPT win with a much lower Gemini placement and no Perplexity rank.
Customer Education
Open the complete Customer Education ranking| Rank | Product | AIQ | ChatGPT | Gemini | Claude | Perplexity | Sources | Mentions |
|---|---|---|---|---|---|---|---|---|
| 1 | 56 | 1 | 4 | 1 | 2 | 26 | 27 | |
| 2 |  Skilljar by Gainsight | 34 | 2 | 5 | 2 | 1 | 4 | 5 |
| 3 | 19 | 3 | — | 6 | 8 | 5 | 6 |
TalentLMS leads Customer Education at Overall AIQ 56, ranking first on ChatGPT and Claude, fourth on Gemini, and second on Perplexity.
Skilljar by Gainsight is second at 34 with ranks of second, fifth, second, and first. LearnWorlds follows at 19 after ranking third on ChatGPT, receiving no Gemini category rank in this scope, and placing sixth and eighth elsewhere.
Customer Education includes 45 ranked products, 78 cited pages, and 214 verified mentions. TalentLMS records 26 source domains and 27 mentions,
Skilljar by Gainsight records 4 and 5, and LearnWorlds records 5 and 6. The leader combines the broadest evidence footprint with two assistant wins, while the third-place product slightly exceeds the second-place evidence counts but has a narrower assistant record.
What Week 28 Establishes
Across the ten category snapshots, Live Chat and Surveys have unanimous assistant leaders. Help Desk and Customer Education have leaders with broad assistant coverage but identifiable challengers that win individual columns. Contact Center, Customer Success, Chatbots, and Field Service Management each contain a displayed product with an absent assistant rank.
Evidence order also differs visibly from Overall order in Knowledge Base, Community Management, and Field Service Management. These are baseline observations, not cross-category performance comparisons or causal conclusions. A later official edition is required before this report can identify persistent patterns or movement. The category links above open the complete rankings, and the Week 28 Rising AIQ report keeps emerging-product analysis separate from Overall AIQ.
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