The Week 29 Support Software Report
A category-by-category reading of all ten Week 29 Support software markets, with verified Top 3 rankings, assistant splits, evidence counts, and official week-over-week movement.
The Support Movement Map
This report covers Cooper's Week 29 Support software hub: ten category-relative Overall AIQ rankings measured across ChatGPT, Gemini, Claude, and Perplexity from July 13 through July 19, 2026, under scoring version aiq-v2.
The hub contains 294 unique products, 827 cited pages from 477 source domains, and 2,073 verified mentions. Hub totals deduplicate products and evidence shared across categories, so the ten category totals below remain separate market records.
Six of the ten Support category leaders changed from Week 28. Live Chat, Customer Success, Community Management, and Customer Education retained their leaders; Help Desk, Contact Center, Knowledge Base, Surveys, Chatbots, and Field Service placed a different product first.
How to Read This Report
Overall AIQ combines Cooper's Best, Most affordable, and Easiest to set up questions inside one category. Assistant columns show each product's category rank in the Overall scope. An em dash means no category rank from that assistant in this measurement, not a negative recommendation.
Sources count distinct verified domains and Mentions count distinct verified product-page relationships. Neither measure explains rank. Rising AIQ is separate, and the Week 29 Rising AIQ report covers that dimension independently.
Movement compares the same product, category, and Overall scope in the immutable Week 28 and Week 29 editions. Category links open the live ranking while Week 29 is current and will resolve to this edition's archive after rollover.
Help Desk
Open the complete Help Desk ranking| Rank | Product | AIQ | ChatGPT | Gemini | Claude | Perplexity | Sources | Mentions |
|---|---|---|---|---|---|---|---|---|
| 1 | 33 | 3 | 3 | 2 | 4 | 17 | 22 | |
| 2 |  Freshdesk | 33 | 4 | 4 | 1 | 1 | 18 | 21 |
| 3 | 28 | 1 | — | — | — | 1 | 1 |
Zendesk leads Help Desk at Overall AIQ 33 with ranks of third, third, second, and fourth across ChatGPT, Gemini, Claude, and Perplexity.
Freshdesk is second, also at 33, with ranks of fourth, fourth, first, and first. Tidio is third at 28, ranking first on ChatGPT with no category rank from the other three assistants.
Zendesk moved from third to first while gaining one AIQ point.
Freshdesk moved from first to second, and Tidio rose fourteen places from seventeenth to third. Their current evidence footprints are 17 sources and 22 mentions, 18 and 21, and 1 and 1 respectively; the one-assistant entrant makes the Top 3 less uniform than its tied leaders.
Live Chat
Open the complete Live Chat ranking| Rank | Product | AIQ | ChatGPT | Gemini | Claude | Perplexity | Sources | Mentions |
|---|---|---|---|---|---|---|---|---|
| 1 |  tawk.to | 69 | 1 | 1 | 1 | 2 | 17 | 20 |
| 2 |  HubSpot Live Chat | 28 | 2 | 5 | — | 10 | 5 | 5 |
| 3 | 26 | 4 | 3 | 3 | 9 | 21 | 25 |
tawk.to remains first in Live Chat at Overall AIQ 69, ranking first on ChatGPT, Gemini, and Claude and second on Perplexity. HubSpot Live Chat is second at 28 with ranks of second, fifth, no Claude rank, and tenth. Tidio is third at 26 with ranks of fourth, third, third, and ninth.
The leader and second-place product retained their positions, while Tidio moved from fifth to third. The leader's 17 sources and 20 mentions are close to the third-place product's 21 and 25 despite their wide AIQ separation.
HubSpot Live Chat records 5 sources and 5 mentions, underscoring that evidence volume and Overall order are separate measures.
Contact Center
Open the complete Contact Center ranking| Rank | Product | AIQ | ChatGPT | Gemini | Claude | Perplexity | Sources | Mentions |
|---|---|---|---|---|---|---|---|---|
| 1 |  CloudTalk | 40 | 1 | 20 | 10 | 10 | 6 | 7 |
| 2 | 31 | 2 | 1 | 11 | — | 6 | 7 | |
| 3 | 17 | — | 4 | 1 | 5 | 10 | 14 |
CloudTalk leads Contact Center at Overall AIQ 40, ranking first on ChatGPT, twentieth on Gemini, and tenth on both Claude and Perplexity. Genesys Cloud CX is second at 31 with ranks of second, first, eleventh, and no Perplexity rank.
Nextiva enters third at 17 with no ChatGPT rank and ranks of fourth, first, and fifth from the other assistants.
CloudTalk rose nine places from tenth to first as its AIQ changed from 10 to 40. Genesys Cloud CX retained second, while
Nextiva had no Week 28 rank. The leader and second each record 6 sources and 7 mentions; the new third-place product records 10 and 14. That larger evidence footprint does not determine its lower Overall position.
Customer Success
Open the complete Customer Success ranking| Rank | Product | AIQ | ChatGPT | Gemini | Claude | Perplexity | Sources | Mentions |
|---|---|---|---|---|---|---|---|---|
| 1 | 34 | 3 | 2 | 3 | 4 | 12 | 13 | |
| 2 | 32 | 2 | — | 1 | — | 4 | 5 | |
| 3 |  Successifier | 28 | 1 | — | — | — | 1 | 2 |
Gainsight remains first in Customer Success at Overall AIQ 34 with assistant ranks of third, second, third, and fourth.
Akita is second at 32, ranking second on ChatGPT and first on Claude with no Gemini or Perplexity rank.
Successifier enters third at 28 from a first-place ChatGPT rank and no category rank from the other assistants.
The leader retained first despite moving from AIQ 39 to 34. Akita improved from third to second, and
Successifier had no Week 28 rank. Evidence is concentrated with the leader at 12 sources and 13 mentions; second records 4 and 5, while the one-assistant entrant records 1 source and 2 mentions.
Knowledge Base
Open the complete Knowledge Base ranking| Rank | Product | AIQ | ChatGPT | Gemini | Claude | Perplexity | Sources | Mentions |
|---|---|---|---|---|---|---|---|---|
| 1 | 40 | 2 | 1 | 5 | 5 | 20 | 26 | |
| 2 | 27 | 1 | — | — | — | 1 | 2 | |
| 3 | 18 | 3 | — | — | — | 1 | 1 |
Confluence leads Knowledge Base at Overall AIQ 40, ranking second on ChatGPT, first on Gemini, and fifth on both Claude and Perplexity.
ProProfs Knowledge Base is second at 27 from a first-place ChatGPT rank only.
Zendesk Knowledge is third at 18 from a third-place ChatGPT rank, with neither product ranked by the other three assistants.
Confluence rose four places from fifth to first and more than doubled its AIQ from 18 to 40.
ProProfs Knowledge Base moved from first to second, while
Zendesk Knowledge retained third. The leader records 20 sources and 26 mentions; the two one-assistant products record 1 source with 2 mentions and 1 source with 1 mention.
Surveys
Open the complete Surveys ranking| Rank | Product | AIQ | ChatGPT | Gemini | Claude | Perplexity | Sources | Mentions |
|---|---|---|---|---|---|---|---|---|
| 1 | 36 | 1 | 3 | 2 | 11 | 6 | 8 | |
| 2 | 36 | 8 | 1 | 1 | 2 | 20 | 21 | |
| 3 | 30 | 2 | 7 | 4 | 7 | 13 | 19 |
Tally leads Surveys at Overall AIQ 36 with ranks of first, third, second, and eleventh across ChatGPT, Gemini, Claude, and Perplexity.
SurveyMonkey is second, also at 36, with ranks of eighth, first, first, and second.
Jotform is third at 30 with ranks of second, seventh, fourth, and seventh.
Tally rose seven places from eighth to first.
SurveyMonkey retained second, while
Jotform gained two places from fifth to third. The tied leaders have sharply different evidence footprints: 6 sources and 8 mentions for first versus 20 and 21 for second. Third records 13 sources and 19 mentions.
Chatbots
Open the complete Chatbots ranking| Rank | Product | AIQ | ChatGPT | Gemini | Claude | Perplexity | Sources | Mentions |
|---|---|---|---|---|---|---|---|---|
| 1 |  My AskAI | 37 | 1 | — | — | — | 1 | 1 |
| 2 | 33 | 2 | 3 | 1 | 1 | 3 | 3 | |
| 3 | 18 | 3 | — | — | — | 1 | 2 |
My AskAI enters first in Chatbots at Overall AIQ 37 from a first-place ChatGPT rank and no rank from Gemini, Claude, or Perplexity. Zendesk AI Agents is second at 33 with ranks of second, third, first, and first.
Tidio Lyro is third at 18 from a third-place ChatGPT rank and no category rank from the other assistants.
The leader had no Week 28 rank. Zendesk AI Agents rose from fourth to second and
Tidio Lyro moved from second to third. The one-assistant leader records 1 source and 1 mention; second records 3 and 3; third records 1 and 2. This is the only Support category whose Week 29 leader is not ranked by all four assistants.
Community Management
Open the complete Community Management ranking| Rank | Product | AIQ | ChatGPT | Gemini | Claude | Perplexity | Sources | Mentions |
|---|---|---|---|---|---|---|---|---|
| 1 | 45 | 2 | 1 | 1 | 1 | 34 | 40 | |
| 2 | 33 | 1 | 7 | 6 | — | 10 | 12 | |
| 3 |  Mighty Networks | 30 | 5 | 2 | 4 | 4 | 26 | 29 |
Circle remains first in Community Management at Overall AIQ 45 with ranks of second, first, first, and first across ChatGPT, Gemini, Claude, and Perplexity.
Discourse is second at 33 with ranks of first, seventh, sixth, and no Perplexity rank.
Mighty Networks is third at 30 with ranks of fifth, second, fourth, and fourth.
The leader retained first. Discourse climbed seven places from ninth to second, while
Mighty Networks moved from second to third. Evidence remains largest for the leader at 34 sources and 40 mentions, followed by third at 26 and 29; the fast-rising second-place product records 10 and 12.
Field Service
Open the complete Field Service ranking| Rank | Product | AIQ | ChatGPT | Gemini | Claude | Perplexity | Sources | Mentions |
|---|---|---|---|---|---|---|---|---|
| 1 | 44 | 1 | 2 | 5 | 1 | 30 | 34 | |
| 2 |  ServiceM8 | 36 | 3 | 3 | 7 | 4 | 6 | 7 |
| 3 | 29 | 4 | 4 | 10 | 7 | 13 | 13 |
Jobber leads Field Service at Overall AIQ 44 with ranks of first, second, fifth, and first.
ServiceM8 is second at 36 with ranks of third, third, seventh, and fourth across ChatGPT, Gemini, Claude, and Perplexity. ServiceTitan is third at 29 with ranks of fourth, fourth, tenth, and seventh.
Jobber moved from second to first as its AIQ changed from 33 to 44, while
ServiceM8 moved from first to second. ServiceTitan retained third. The leader records 30 sources and 34 mentions, second records 6 and 7, and third records 13 and 13; all three are ranked by every assistant.
Customer Education
Open the complete Customer Education ranking| Rank | Product | AIQ | ChatGPT | Gemini | Claude | Perplexity | Sources | Mentions |
|---|---|---|---|---|---|---|---|---|
| 1 | 64 | 1 | 1 | 1 | 5 | 16 | 20 | |
| 2 |  Skilljar | 34 | 2 | 2 | 3 | 1 | 11 | 11 |
| 3 | 17 | 5 | 11 | 5 | 4 | 8 | 10 |
TalentLMS remains first in Customer Education at Overall AIQ 64 with ranks of first, first, first, and fifth.
Skilljar enters second at 34 with ranks of second, second, third, and first across ChatGPT, Gemini, Claude, and Perplexity. LearnUpon is third at 17 with ranks of fifth, eleventh, fifth, and fourth.
The leader retained first and gained 8 AIQ points. Skilljar had no Week 28 rank, while LearnUpon rose four places from seventh to third. All three products are ranked by all four assistants. Their evidence footprints are 16 sources and 20 mentions, 11 and 11, and 8 and 10 respectively.
What Changed Across Support
Nine of the ten Week 29 Support leaders are ranked by all four assistants. My AskAI is the exception, leading Chatbots from a single first-place ChatGPT result. No Support category leader ranks first with every assistant.
Leadership changed in six markets, spanning large jumps such as Contact Center and Surveys as well as new entries in Chatbots. The four retained leaders also show different shapes: some remain broadly ranked, while the strength and distribution of assistant positions changed underneath the stable Overall result.
These are category-local rankings, not a combined Support leaderboard. The complete category links preserve each market context, and the immutable Week 29 Support archive preserves the edition after rollover.
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