Help Desk
Named by 3 of 4 assistants
AIQ95
Named by 3 of 4 assistants
AIQ48Named by 3 of 4 assistants
AIQ24
+12 more products
AI-recommended Support Software
How ChatGPT, Gemini, Claude and Perplexity rank 156 products across 10 Support categories in the Edition 3 snapshot for Week 30, July 26, 2026, backed by 910 cited pages from 531 domains.
Live Chat
Named by 4 of 4 assistants
AIQ80Named by 4 of 4 assistants
AIQ53Named by 1 of 4 assistants
AIQ28
+14 more products
Contact Center
Named by 3 of 4 assistants
AIQ88Named by 3 of 4 assistants
AIQ51Named by 3 of 4 assistants
AIQ26
+15 more products
Customer Success
Named by 4 of 4 assistants
AIQ100
Named by 4 of 4 assistants
AIQ48
Named by 4 of 4 assistants
AIQ36
+11 more products
Knowledge Base
Named by 4 of 4 assistants
AIQ86Named by 3 of 4 assistants
AIQ48
Guru3Named by 4 of 4 assistants
AIQ29
+13 more products
Surveys
Named by 4 of 4 assistants
AIQ98Named by 4 of 4 assistants
AIQ53Named by 4 of 4 assistants
AIQ31
+11 more products
Chatbots
Named by 2 of 4 assistants
AIQ60
Named by 1 of 4 assistants
AIQ28Named by 1 of 4 assistants
AIQ25
+23 more products
Community Management
Named by 4 of 4 assistants
AIQ56Named by 1 of 4 assistants
AIQ55
Named by 4 of 4 assistants
AIQ32
+14 more products
Field Service Management
Named by 4 of 4 assistants
AIQ96Named by 4 of 4 assistants
AIQ45Named by 4 of 4 assistants
AIQ32
+11 more products
Customer Education
Named by 4 of 4 assistants
AIQ88
Named by 4 of 4 assistants
AIQ47
Named by 3 of 4 assistants
AIQ33
+12 more products
Movers in Edition 3
Most improved
Up 10 positions
Up 7 positions
- Up 7 positions
Up 6 positions
- Up 5 positions
Up 5 positions
Up 4 positions
Up 4 positions
Spots lost
- Down 19 positions
Down 19 positions
Down 10 positionsDown 8 positions
Down 8 positions
Down 7 positions
Down 7 positions
New in this edition
New this week- New this week
New this week
New this week
New this week
New this weekNew this week
- New this week
This Edition’s News
Reporting from Cooper’s Edition 3 software recommendation index.
Index Update
The Cooper Index, Edition 3: Four Direct Rankings Across 80 Software Categories
Edition 3 records what ChatGPT, Gemini, Claude, and Perplexity recommend across 80 business software categories, with distinct rankings for Best, Most affordable, Easiest to set up, and Rising.
Rising AIQ
Edition 3 Rising AIQ Report
Eight category-relative Rising AIQ movements show how emerging-product recommendations changed across Cooper’s third immutable edition.
Category Report
Edition 3 Support Software Report
A category-by-category reading of all ten Edition 3 Support markets, with Best Top 3 tables and separate Most affordable, Easiest to set up, and Rising analysis.