Named by 4 of 4 assistants
Best Help Desk according to AI
How ChatGPT, Gemini, Claude and Perplexity rank help desk software in the Edition 3 snapshot for Week 30, July 26, 2026: 16 products named across 4 core questions, backed by 81 cited pages from 67 domains.
| Rank | The canonical software product Cooper identified in the assistants’ answers. | A 1–100 score for how strongly tracked AI assistants recommend the product in this category and question scope. Higher is better. | The product’s position within ChatGPT’s answers for the selected buyer-question view. Lower numbers are better. | The product’s position within Gemini’s answers for the selected buyer-question view. Lower numbers are better. | The product’s position within Claude’s answers for the selected buyer-question view. Lower numbers are better. | The product’s position within Perplexity’s answers for the selected buyer-question view. Lower numbers are better. | Distinct publisher domains behind the verified cited pages for this product, across every buyer question this week. | Distinct cited pages Cooper verified as naming or representing the product, across every buyer question this week. | The change in ranking position since the previous weekly snapshot. New means there was no prior position. |
|---|---|---|---|---|---|---|---|---|---|
| 55 | 1 | - | - | - | 5 | 5 | Up 1 position | ||
| 43 | 2 | - | 1 | - | 6 | 6 | Down 1 position | ||
| 26 | 3 | - | 2 | - | 1 | 1 | Up 1 position | ||
| 4 | 25 | - | 1 | - | - | 1 | 1 | New this week | |
| 5 | 18 | 7 | 3 | 8 | - | 7 | 9 | Up 4 positions | |
| 6 | 14 | 4 | - | - | - | 1 | 1 | New this week | |
| 7 | 13 | - | 2 | - | - | 1 | 1 | New this week | |
| 8 | 11 | 6 | - | 7 | - | 1 | 1 | Down 1 position | |
| 9 | 11 | 5 | - | - | - | · | · | New this week | |
| 10 | 7 | 8 | - | - | - | 12 | 12 | Up 6 positions | |
| 11 | 6 | - | 4 | - | - | 19 | 20 | Up 10 positions | |
| 12 | 6 | 9 | - | - | - | 1 | 2 | New this week | |
| 13 | 6 | 10 | - | - | - | 6 | 6 | Up 2 positions | |
| 14 | 5 | - | - | - | 1 | 2 | 2 | New this week | |
| 15 | 5 | - | - | 3 | - | · | · | Down 10 positions | |
| 16 | 5 | - | 5 | - | - | 10 | 11 | New this week | |
| 17 | 4 | - | 6 | - | - | 30 | 34 | New this week | |
| 18 | 4 | - | - | 4 | - | · | · | New this week | |
| 19 | 3 | - | - | 5 | - | 1 | 1 | New this week | |
| 20 | 3 | - | - | - | 2 | 19 | 20 | New this week | |
More in Support
The other 9 Support markets Cooper tracks, with their leaders from this edition.
Named by 3 of 4 assistants
Named by 4 of 4 assistants
Named by 4 of 4 assistants
Named by 4 of 4 assistants
Named by 2 of 4 assistants
Named by 4 of 4 assistants
Named by 4 of 4 assistants
Named by 4 of 4 assistants
This Edition’s News
Reporting from Cooper’s Edition 3 software recommendation index.
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