Help Desk
Named by 3 of 4 assistants
AIQ95
Named by 3 of 4 assistants
AIQ38Named by 1 of 4 assistants
AIQ28
+15 more products
AI-recommended Support Software
How ChatGPT, Gemini, Claude and Perplexity rank 158 products across 10 Support categories in the Edition 5 snapshot for Week 32, August 9, 2026, based on 888 sources cited and 4,042 mentions.
Live Chat
Named by 4 of 4 assistants
AIQ76Named by 4 of 4 assistants
AIQ49Named by 3 of 4 assistants
AIQ45
+13 more products
Contact Center
Named by 4 of 4 assistants
AIQ97Named by 4 of 4 assistants
AIQ41Named by 4 of 4 assistants
AIQ34
+15 more products
Customer Success
Named by 4 of 4 assistants
AIQ100
Named by 4 of 4 assistants
AIQ48
Named by 4 of 4 assistants
AIQ36
+12 more products
Knowledge Base
Named by 4 of 4 assistants
AIQ78Named by 2 of 4 assistants
AIQ43
Guru3Named by 3 of 4 assistants
AIQ37
+14 more products
Surveys
Named by 4 of 4 assistants
AIQ98Named by 4 of 4 assistants
AIQ53Named by 4 of 4 assistants
AIQ33
+13 more products
Chatbots
Named by 2 of 4 assistants
AIQ80Named by 1 of 4 assistants
AIQ28Named by 1 of 4 assistants
AIQ18
+17 more products
Community Management
Named by 4 of 4 assistants
AIQ100
Named by 4 of 4 assistants
AIQ50
Named by 4 of 4 assistants
AIQ28
+13 more products
Field Service Management
Named by 4 of 4 assistants
AIQ79Named by 4 of 4 assistants
AIQ50Named by 4 of 4 assistants
AIQ31
+12 more products
Customer Education
Named by 1 of 4 assistants
AIQ55Named by 3 of 4 assistants
AIQ45
Named by 3 of 4 assistants
AIQ35
+15 more products
Movers in Edition 5
Most Improved
Up 17 positions
Up 12 positions
Up 8 positions
Up 7 positions
Up 6 positions
Up 6 positions- Up 5 positions
Up 4 positions
Spots Lost
Down 10 positions
- Down 7 positions
Down 6 positionsDown 6 positions
This Edition’s News
Reporting from Cooper’s Edition 5 software recommendation index.
Index Update
AI Software Rankings This Week: Four Different Leaders in 53 of 80 Categories
This week's Cooper Index, published as Edition 5, finds four different leaders across Best, Most Affordable, Easiest to Set Up, and Rising in 53 of 80 business software categories.
Rising AIQ
Rising Software Leaders This Week: Eight Markets to Watch
This week's Edition 5 Rising report shows which emerging software recommendations stand out across eight category-relative markets.
Category Report
This Week in Support Software: 10 Categories, Four Buyer Questions
This week's Edition 5 Support report covers all ten categories, with Best Top 3 tables and separate Most Affordable, Easiest to Set Up, and Rising analysis.