Help Desk
Named by 4 of 4 assistants
AIQ98
Named by 4 of 4 assistants
AIQ40Named by 3 of 4 assistants
AIQ33
+12 more products
AI-recommended Support Software
How ChatGPT, Gemini, Claude and Perplexity rank 156 products across 10 Support categories in the Edition 7 snapshot for Week 34, August 23, 2026, based on 1,102 sources cited and 5,267 mentions.
Live Chat
Named by 4 of 4 assistants
AIQ88Named by 4 of 4 assistants
AIQ63Named by 4 of 4 assistants
AIQ33
+14 more products
Contact Center
Named by 3 of 4 assistants
AIQ88Named by 4 of 4 assistants
AIQ57Named by 2 of 4 assistants
AIQ23
+15 more products
Customer Success
Named by 4 of 4 assistants
AIQ100
Named by 4 of 4 assistants
AIQ46
Named by 4 of 4 assistants
AIQ31
+11 more products
Knowledge Base
Named by 3 of 4 assistants
AIQ73Named by 3 of 4 assistants
AIQ58Named by 4 of 4 assistants
AIQ28
+15 more products
Surveys
Named by 4 of 4 assistants
AIQ85Named by 4 of 4 assistants
AIQ65Named by 3 of 4 assistants
AIQ32
+11 more products
Chatbots
Named by 1 of 4 assistants
AIQ55Named by 2 of 4 assistants
AIQ43Named by 2 of 4 assistants
AIQ30
+18 more products
Community Management
Named by 4 of 4 assistants
AIQ100
Named by 4 of 4 assistants
AIQ47Named by 4 of 4 assistants
AIQ27
+16 more products
Field Service Management
Named by 3 of 4 assistants
AIQ95Named by 3 of 4 assistants
AIQ41Named by 3 of 4 assistants
AIQ28
+15 more products
Customer Education
Named by 4 of 4 assistants
AIQ83
Named by 3 of 4 assistants
AIQ46
Named by 4 of 4 assistants
AIQ38
+17 more products
Movers in Edition 7
Most Improved
- Up 16 positions
Up 14 positions
Up 10 positions
Up 9 positions
- Up 8 positions
- Up 8 positions
Up 7 positions
Spots Lost
Down 9 positions
Down 9 positions
Down 9 positions
Down 8 positions
Down 5 positions
Down 5 positions
Down 5 positionsDown 4 positions
This Edition’s News
Reporting from Cooper’s Edition 7 software recommendation index.
Index Update
All 80 Software Categories Split by Buyer Intent as 30 Best Leaders Change
The current edition maps 2,915 ranked products, 9,292 Sources and 37,841 Mentions, with four different leaders in 51 categories and a changed Best leader in 30.
Rising AIQ
Eight Rising Software Signals With the Broadest Assistant Reach This Week
The current Rising AIQ report selects one category-local signal per hub, showing where assistant breadth supports an emerging-product answer and where the agreement stops.
Category Report
Support Best Leaders Hold Almost Everywhere, but Every Intent Map Splits
Only one Support Best leader changes this week, yet all ten categories point elsewhere when buyers ask about price, setup, or emerging products.