Edition 4 Support Software Report
A category-by-category reading of all ten Edition 4 Support markets, with Best Top 3 tables and separate Most Affordable, Easiest to Set Up, and Rising analysis.
The Edition 4 Support Reading
This report covers all ten category-relative markets in Cooper's Edition 4 Support software hub. The July 27–August 2, 2026 measurement records how ChatGPT, Gemini, Claude, and Perplexity answer four separate questions: Best, Most Affordable, Easiest to Set Up, and Rising.
The hub contains 142 unique Best-ranked products, 945 cited pages from 504 source domains, and 4,533 Mentions across all four direct questions. Hub totals deduplicate products and evidence shared across categories, so they do not need to equal the sum of the ten category mastheads.
Best leadership changed in 3 of ten categories. Most Affordable changed in 5, Easiest to Set Up in 9, and Rising in 6. The different rates show why each answer needs its own ranking: movement in a price, setup, or emerging-product question does not alter Best.
How to Read This Report
Each category begins with one Best Top 3 table, then compares its result with the leaders in Most Affordable, Easiest to Set Up, and Rising. AIQ is a 1–100 category-relative recommendation-strength score within one question. Compare a product only inside the same category and direct scope; raw AIQ values from unrelated markets are not comparable.
The assistant positions show where a product ranked in that exact scope. A missing position means no category rank from that assistant in the measurement, not a rejection. Sources count distinct publisher domains and Mentions count verified product-page links, both accumulated across the week's four public questions. They describe the evidence footprint and do not cause rank.
Help Desk
Open the complete Help Desk Best ranking| Rank | Product | AIQ | ChatGPT | Gemini | Claude | Perplexity | Sources | Mentions |
|---|---|---|---|---|---|---|---|---|
| 1 | 100 | 1 | 1 | 1 | 1 | 36 | 58 | |
| 2 | 40 | 2 | 5 | 2 | — | 34 | 56 | |
| 3 | 33 | 3 | 2 | 9 | — | 26 | 37 |
In Help Desk, Zendesk leads at Best AIQ 100. It has assistant positions of #1 on ChatGPT, #1 on Gemini, #1 on Claude, and #1 on Perplexity. Its weekly evidence footprint across the four public questions contains 36 Sources and 58 Mentions.
Freshdesk is second at Best AIQ 40. It has assistant positions of #2 on ChatGPT, #5 on Gemini, and #2 on Claude, with no category rank from Perplexity in this scope. Its weekly evidence footprint across the four public questions contains 34 Sources and 56 Mentions. Intercom is third at Best AIQ 33. It has assistant positions of #3 on ChatGPT, #2 on Gemini, and #9 on Claude, with no category rank from Perplexity in this scope. Its weekly evidence footprint across the four public questions contains 26 Sources and 37 Mentions.
Zendesk holds #1 in Best, while category-relative AIQ moves from 95 to 100. Its weekly evidence footprint across the four public questions contains 36 Sources and 58 Mentions.
Freshdesk holds #2 in Best, while category-relative AIQ moves from 48 to 40. Its weekly evidence footprint across the four public questions contains 34 Sources and 56 Mentions. Intercom moves from #5 to #3 in Best, a 2-place gain, while category-relative AIQ moves from 24 to 33. Its weekly evidence footprint across the four public questions contains 26 Sources and 37 Mentions. These evidence totals are reported beside the ranking and are not used here to explain movement.
Most Affordable is led by Zoho Desk at category-relative AIQ 65. It has assistant positions of #1 on ChatGPT, #6 on Gemini, #4 on Claude, and #2 on Perplexity.
Zoho Desk holds #1 in Most Affordable, while category-relative AIQ moves from 68 to 65. Its weekly evidence footprint across the four public questions contains 25 Sources and 32 Mentions. Best is led by
Zendesk; the two results answer separate questions.
Easiest to Set Up is led by Tidio at category-relative AIQ 55. It has assistant positions of #1 on ChatGPT, with no category rank from Gemini, Claude, and Perplexity in this scope.
Tidio moves from #5 to #1 in Easiest to Set Up, a 4-place gain, while category-relative AIQ moves from 27 to 55. Its weekly evidence footprint across the four public questions contains 7 Sources and 8 Mentions. Best is led by
Zendesk; the two results answer separate questions.
Rising is led by Hiver at Rising AIQ 60. It has assistant positions of #1 on ChatGPT and #1 on Perplexity, with no category rank from Gemini and Claude in this scope.
Hiver moves from #10 to #1 in Rising, a 9-place gain, while Rising AIQ moves from 7 to 60. Its weekly evidence footprint across the four public questions contains 14 Sources and 22 Mentions. Best is led by
Zendesk; the two results answer separate questions.
Live Chat
Open the complete Live Chat Best ranking| Rank | Product | AIQ | ChatGPT | Gemini | Claude | Perplexity | Sources | Mentions |
|---|---|---|---|---|---|---|---|---|
| 1 | 78 | 1 | 2 | 2 | 2 | 34 | 44 | |
| 2 | 59 | 2 | 1 | 3 | 3 | 38 | 50 | |
| 3 | 47 | 3 | 3 | 1 | 1 | 28 | 35 |
In Live Chat, Intercom leads at Best AIQ 78. It has assistant positions of #1 on ChatGPT, #2 on Gemini, #2 on Claude, and #2 on Perplexity. Its weekly evidence footprint across the four public questions contains 34 Sources and 44 Mentions.
Zendesk is second at Best AIQ 59. It has assistant positions of #2 on ChatGPT, #1 on Gemini, #3 on Claude, and #3 on Perplexity. Its weekly evidence footprint across the four public questions contains 38 Sources and 50 Mentions.
LiveChat is third at Best AIQ 47. It has assistant positions of #3 on ChatGPT, #3 on Gemini, #1 on Claude, and #1 on Perplexity. Its weekly evidence footprint across the four public questions contains 28 Sources and 35 Mentions.
Intercom holds #1 in Best, while category-relative AIQ moves from 80 to 78. Its weekly evidence footprint across the four public questions contains 34 Sources and 44 Mentions.
Zendesk moves from #9 to #2 in Best, a 7-place gain, while category-relative AIQ moves from 10 to 59. Its weekly evidence footprint across the four public questions contains 38 Sources and 50 Mentions.
LiveChat moves from #2 to #3 in Best, a 1-place drop, while category-relative AIQ moves from 53 to 47. Its weekly evidence footprint across the four public questions contains 28 Sources and 35 Mentions. These evidence totals are reported beside the ranking and are not used here to explain movement.
Most Affordable is led by
tawk.to at category-relative AIQ 100. It has assistant positions of #1 on ChatGPT, #1 on Gemini, #1 on Claude, and #1 on Perplexity.
tawk.to holds #1 in Most Affordable, while category-relative AIQ moves from 96 to 100. Its weekly evidence footprint across the four public questions contains 29 Sources and 33 Mentions. Best is led by Intercom; the two results answer separate questions.
Easiest to Set Up is led by Ringado at category-relative AIQ 55. It has assistant positions of #1 on ChatGPT, with no category rank from Gemini, Claude, and Perplexity in this scope.
Ringado moves from #2 to #1 in Easiest to Set Up, a 1-place gain, while category-relative AIQ moves from 55 to 55. Its weekly evidence footprint across the four public questions contains 1 Source and 1 Mention. Best is led by
Intercom; the two results answer separate questions.
Rising is led by
Chatwoot at Rising AIQ 55. It has assistant positions of #1 on ChatGPT, with no category rank from Gemini, Claude, and Perplexity in this scope.
Chatwoot moves from #3 to #1 in Rising, a 2-place gain, while Rising AIQ moves from 28 to 55. Its weekly evidence footprint across the four public questions contains 3 Sources and 3 Mentions. Best is led by Intercom; the two results answer separate questions.
Contact Center
Open the complete Contact Center Best ranking| Rank | Product | AIQ | ChatGPT | Gemini | Claude | Perplexity | Sources | Mentions |
|---|---|---|---|---|---|---|---|---|
| 1 | 83 | 1 | 2 | 1 | — | 19 | 22 | |
| 2 | 60 | 2 | 1 | 2 | — | 16 | 18 | |
| 3 | 34 | 3 | 3 | 3 | 2 | 28 | 38 |
In Contact Center, Genesys Cloud CX leads at Best AIQ 83. It has assistant positions of #1 on ChatGPT, #2 on Gemini, and #1 on Claude, with no category rank from Perplexity in this scope. Its weekly evidence footprint across the four public questions contains 19 Sources and 22 Mentions.
NICE CXone is second at Best AIQ 60. It has assistant positions of #2 on ChatGPT, #1 on Gemini, and #2 on Claude, with no category rank from Perplexity in this scope. Its weekly evidence footprint across the four public questions contains 16 Sources and 18 Mentions.
Five9 is third at Best AIQ 34. It has assistant positions of #3 on ChatGPT, #3 on Gemini, #3 on Claude, and #2 on Perplexity. Its weekly evidence footprint across the four public questions contains 28 Sources and 38 Mentions.
Genesys Cloud CX holds #1 in Best, while category-relative AIQ moves from 88 to 83. Its weekly evidence footprint across the four public questions contains 19 Sources and 22 Mentions.
NICE CXone holds #2 in Best, while category-relative AIQ moves from 51 to 60. Its weekly evidence footprint across the four public questions contains 16 Sources and 18 Mentions.
Five9 holds #3 in Best, while category-relative AIQ moves from 26 to 34. Its weekly evidence footprint across the four public questions contains 28 Sources and 38 Mentions. These evidence totals are reported beside the ranking and are not used here to explain movement.
Most Affordable is led by CallHippo at category-relative AIQ 60. It has assistant positions of #1 on ChatGPT and #5 on Gemini, with no category rank from Claude and Perplexity in this scope.
CallHippo moves from #20 to #1 in Most Affordable, a 19-place gain, while category-relative AIQ moves from 3 to 60. Its weekly evidence footprint across the four public questions contains 3 Sources and 4 Mentions. Best is led by
Genesys Cloud CX; the two results answer separate questions.
Easiest to Set Up is led by
CloudTalk at category-relative AIQ 64. It has assistant positions of #1 on ChatGPT, #5 on Gemini, #5 on Claude, and #5 on Perplexity.
CloudTalk moves from #2 to #1 in Easiest to Set Up, a 1-place gain, while category-relative AIQ moves from 33 to 64. Its weekly evidence footprint across the four public questions contains 15 Sources and 22 Mentions. Best is led by Genesys Cloud CX; the two results answer separate questions.
Rising is led by Zoom Contact Center at Rising AIQ 57. It has assistant positions of #1 on ChatGPT and #3 on Perplexity, with no category rank from Gemini and Claude in this scope.
Zoom Contact Center had no category rank in Edition 3 for Rising and enters Edition 4 at #1, with Rising AIQ 57. Its weekly evidence footprint across the four public questions contains 6 Sources and 11 Mentions. Best is led by
Genesys Cloud CX; the two results answer separate questions.
Customer Success
Open the complete Customer Success Best ranking| Rank | Product | AIQ | ChatGPT | Gemini | Claude | Perplexity | Sources | Mentions |
|---|---|---|---|---|---|---|---|---|
| 1 | 100 | 1 | 1 | 1 | 1 | 23 | 45 | |
| 2 | 48 | 2 | 2 | 3 | 2 | 26 | 48 | |
| 3 | 31 | 4 | 3 | 2 | 3 | 21 | 38 |
In Customer Success, Gainsight leads at Best AIQ 100. It has assistant positions of #1 on ChatGPT, #1 on Gemini, #1 on Claude, and #1 on Perplexity. Its weekly evidence footprint across the four public questions contains 23 Sources and 45 Mentions.
ChurnZero is second at Best AIQ 48. It has assistant positions of #2 on ChatGPT, #2 on Gemini, #3 on Claude, and #2 on Perplexity. Its weekly evidence footprint across the four public questions contains 26 Sources and 48 Mentions. Totango is third at Best AIQ 31. It has assistant positions of #4 on ChatGPT, #3 on Gemini, #2 on Claude, and #3 on Perplexity. Its weekly evidence footprint across the four public questions contains 21 Sources and 38 Mentions.
Gainsight holds #1 in Best, with category-relative AIQ unchanged at 100. Its weekly evidence footprint across the four public questions contains 23 Sources and 45 Mentions.
ChurnZero holds #2 in Best, with category-relative AIQ unchanged at 48. Its weekly evidence footprint across the four public questions contains 26 Sources and 48 Mentions. Totango holds #3 in Best, while category-relative AIQ moves from 36 to 31. Its weekly evidence footprint across the four public questions contains 21 Sources and 38 Mentions. These evidence totals are reported beside the ranking and are not used here to explain movement.
Most Affordable is led by Akita at category-relative AIQ 70. It has assistant positions of #1 on ChatGPT and #1 on Claude, with no category rank from Gemini and Perplexity in this scope.
Akita holds #1 in Most Affordable, with category-relative AIQ unchanged at 70. Its weekly evidence footprint across the four public questions contains 5 Sources and 7 Mentions. Best is led by
Gainsight; the two results answer separate questions.
Easiest to Set Up is led by Exeechain at category-relative AIQ 55. It has assistant positions of #1 on ChatGPT, with no category rank from Gemini, Claude, and Perplexity in this scope.
Exeechain had no category rank in Edition 3 for Easiest to Set Up and enters Edition 4 at #1, with category-relative AIQ 55. Its weekly evidence footprint across the four public questions contains 1 Source and 2 Mentions. Best is led by
Gainsight; the two results answer separate questions.
Rising is led by
Velaris at Rising AIQ 58. It has assistant positions of #1 on ChatGPT and #2 on Perplexity, with no category rank from Gemini and Claude in this scope.
Velaris holds #1 in Rising, while Rising AIQ moves from 70 to 58. Its weekly evidence footprint across the four public questions contains 7 Sources and 19 Mentions. Best is led by Gainsight; the two results answer separate questions.
Knowledge Base
Open the complete Knowledge Base Best ranking| Rank | Product | AIQ | ChatGPT | Gemini | Claude | Perplexity | Sources | Mentions |
|---|---|---|---|---|---|---|---|---|
| 1 | 55 | 1 | — | — | — | 6 | 9 | |
| 2 | 41 | 2 | 4 | 2 | — | 28 | 37 | |
| 3 | 37 | 5 | 3 | 1 | 2 | 40 | 55 |
In Knowledge Base, Zendesk Knowledge leads at Best AIQ 55. It has assistant positions of #1 on ChatGPT, with no category rank from Gemini, Claude, and Perplexity in this scope. Its weekly evidence footprint across the four public questions contains 6 Sources and 9 Mentions.
Document360 is second at Best AIQ 41. It has assistant positions of #2 on ChatGPT, #4 on Gemini, and #2 on Claude, with no category rank from Perplexity in this scope. Its weekly evidence footprint across the four public questions contains 28 Sources and 37 Mentions.
Confluence is third at Best AIQ 37. It has assistant positions of #5 on ChatGPT, #3 on Gemini, #1 on Claude, and #2 on Perplexity. Its weekly evidence footprint across the four public questions contains 40 Sources and 55 Mentions.
Zendesk Knowledge had no category rank in Edition 3 for Best and enters Edition 4 at #1, with category-relative AIQ 55. Its weekly evidence footprint across the four public questions contains 6 Sources and 9 Mentions.
Document360 moves from #1 to #2 in Best, a 1-place drop, while category-relative AIQ moves from 86 to 41. Its weekly evidence footprint across the four public questions contains 28 Sources and 37 Mentions.
Confluence moves from #2 to #3 in Best, a 1-place drop, while category-relative AIQ moves from 48 to 37. Its weekly evidence footprint across the four public questions contains 40 Sources and 55 Mentions. These evidence totals are reported beside the ranking and are not used here to explain movement.
Most Affordable is led by Confluence at category-relative AIQ 59. It has assistant positions of #2 on ChatGPT, #1 on Gemini, #3 on Claude, and #3 on Perplexity.
Confluence moves from #4 to #1 in Most Affordable, a 3-place gain, while category-relative AIQ moves from 24 to 59. Its weekly evidence footprint across the four public questions contains 40 Sources and 55 Mentions. Best is led by
Zendesk Knowledge; the two results answer separate questions.
Easiest to Set Up is led by HelpKit at category-relative AIQ 55. It has assistant positions of #1 on ChatGPT, with no category rank from Gemini, Claude, and Perplexity in this scope.
HelpKit had no category rank in Edition 3 for Easiest to Set Up and enters Edition 4 at #1, with category-relative AIQ 55. Its weekly evidence footprint across the four public questions contains 1 Source and 1 Mention. Best is led by
Zendesk Knowledge; the two results answer separate questions.
Rising is led by Slite at Rising AIQ 73. It has assistant positions of #2 on ChatGPT, #1 on Gemini, #1 on Claude, and #1 on Perplexity.
Slite moves from #6 to #1 in Rising, a 5-place gain, while Rising AIQ moves from 16 to 73. Its weekly evidence footprint across the four public questions contains 16 Sources and 21 Mentions. Best is led by
Zendesk Knowledge; the two results answer separate questions.
Surveys
Open the complete Surveys Best ranking| Rank | Product | AIQ | ChatGPT | Gemini | Claude | Perplexity | Sources | Mentions |
|---|---|---|---|---|---|---|---|---|
| 1 | 84 | 1 | 2 | 1 | 3 | 21 | 28 | |
| 2 | 65 | 2 | 1 | 2 | 1 | 28 | 36 | |
| 3 | 34 | 3 | 3 | 3 | 2 | 29 | 36 |
In Surveys, Qualtrics leads at Best AIQ 84. It has assistant positions of #1 on ChatGPT, #2 on Gemini, #1 on Claude, and #3 on Perplexity. Its weekly evidence footprint across the four public questions contains 21 Sources and 28 Mentions.
SurveyMonkey is second at Best AIQ 65. It has assistant positions of #2 on ChatGPT, #1 on Gemini, #2 on Claude, and #1 on Perplexity. Its weekly evidence footprint across the four public questions contains 28 Sources and 36 Mentions.
Typeform is third at Best AIQ 34. It has assistant positions of #3 on ChatGPT, #3 on Gemini, #3 on Claude, and #2 on Perplexity. Its weekly evidence footprint across the four public questions contains 29 Sources and 36 Mentions.
Qualtrics holds #1 in Best, while category-relative AIQ moves from 98 to 84. Its weekly evidence footprint across the four public questions contains 21 Sources and 28 Mentions.
SurveyMonkey holds #2 in Best, while category-relative AIQ moves from 53 to 65. Its weekly evidence footprint across the four public questions contains 28 Sources and 36 Mentions.
Typeform holds #3 in Best, while category-relative AIQ moves from 31 to 34. Its weekly evidence footprint across the four public questions contains 29 Sources and 36 Mentions. These evidence totals are reported beside the ranking and are not used here to explain movement.
Most Affordable is led by Tally at category-relative AIQ 68. It has assistant positions of #1 on ChatGPT and #2 on Gemini, with no category rank from Claude and Perplexity in this scope.
Tally holds #1 in Most Affordable, while category-relative AIQ moves from 67 to 68. Its weekly evidence footprint across the four public questions contains 7 Sources and 8 Mentions. Best is led by
Qualtrics; the two results answer separate questions.
Easiest to Set Up is led by Microsoft Forms at category-relative AIQ 70. It has assistant positions of #1 on ChatGPT, #4 on Gemini, #4 on Claude, and #1 on Perplexity.
Microsoft Forms moves from #5 to #1 in Easiest to Set Up, a 4-place gain, while category-relative AIQ moves from 25 to 70. Its weekly evidence footprint across the four public questions contains 13 Sources and 14 Mentions. Best is led by
Qualtrics; the two results answer separate questions.
Rising is led by Tally at Rising AIQ 56. It has assistant positions of #1 on ChatGPT and #5 on Perplexity, with no category rank from Gemini and Claude in this scope.
Tally moves from #2 to #1 in Rising, a 1-place gain, while Rising AIQ moves from 31 to 56. Its weekly evidence footprint across the four public questions contains 7 Sources and 8 Mentions. Best is led by
Qualtrics; the two results answer separate questions.
Chatbots
Open the complete Chatbots Best ranking| Rank | Product | AIQ | ChatGPT | Gemini | Claude | Perplexity | Sources | Mentions |
|---|---|---|---|---|---|---|---|---|
| 1 | 70 | 1 | — | 1 | — | 6 | 7 | |
| 2 | 28 | 2 | — | — | — | 1 | 1 | |
| 3 | 25 | — | 1 | — | — | 42 | 52 |
In Chatbots, Zendesk AI Agents leads at Best AIQ 70. It has assistant positions of #1 on ChatGPT and #1 on Claude, with no category rank from Gemini and Perplexity in this scope. Its weekly evidence footprint across the four public questions contains 6 Sources and 7 Mentions.
Kustomer Concierge is second at Best AIQ 28. It has assistant positions of #2 on ChatGPT, with no category rank from Gemini, Claude, and Perplexity in this scope. Its weekly evidence footprint across the four public questions contains 1 Source and 1 Mention. Zendesk is third at Best AIQ 25. It has assistant positions of #1 on Gemini, with no category rank from ChatGPT, Claude, and Perplexity in this scope. Its weekly evidence footprint across the four public questions contains 42 Sources and 52 Mentions.
Zendesk AI Agents moves from #5 to #1 in Best, a 4-place gain, while category-relative AIQ moves from 15 to 70. Its weekly evidence footprint across the four public questions contains 6 Sources and 7 Mentions.
Kustomer Concierge had no category rank in Edition 3 for Best and enters Edition 4 at #2, with category-relative AIQ 28. Its weekly evidence footprint across the four public questions contains 1 Source and 1 Mention. Zendesk had no category rank in Edition 3 for Best and enters Edition 4 at #3, with category-relative AIQ 25. Its weekly evidence footprint across the four public questions contains 42 Sources and 52 Mentions. These evidence totals are reported beside the ranking and are not used here to explain movement.
Most Affordable is led by ChatBot at category-relative AIQ 75. It has assistant positions of #1 on ChatGPT, #2 on Gemini, and #2 on Claude, with no category rank from Perplexity in this scope.
ChatBot moves from #20 to #1 in Most Affordable, a 19-place gain, while category-relative AIQ moves from 4 to 75. Its weekly evidence footprint across the four public questions contains 46 Sources and 63 Mentions. Best is led by
Zendesk AI Agents; the two results answer separate questions.
Easiest to Set Up is led by eesel AI at category-relative AIQ 56. It has assistant positions of #1 on ChatGPT and #5 on Perplexity, with no category rank from Gemini and Claude in this scope.
eesel AI had no category rank in Edition 3 for Easiest to Set Up and enters Edition 4 at #1, with category-relative AIQ 56. Its weekly evidence footprint across the four public questions contains 1 Source and 4 Mentions. Best is led by
Zendesk AI Agents; the two results answer separate questions.
Rising is led by Sierra at Rising AIQ 70. It has assistant positions of #1 on ChatGPT and #1 on Claude, with no category rank from Gemini and Perplexity in this scope.
Sierra holds #1 in Rising, with Rising AIQ unchanged at 70. Its weekly evidence footprint across the four public questions contains 6 Sources and 8 Mentions. Best is led by
Zendesk AI Agents; the two results answer separate questions.
Community Management
Open the complete Community Management Best ranking| Rank | Product | AIQ | ChatGPT | Gemini | Claude | Perplexity | Sources | Mentions |
|---|---|---|---|---|---|---|---|---|
| 1 | 55 | 1 | — | — | — | 1 | 2 | |
| 2 | 42 | 6 | 2 | 1 | 1 | 32 | 46 | |
| 3 | 40 | 7 | 1 | 3 | 2 | 29 | 41 |
In Community Management, Khoros Aurora leads at Best AIQ 55. It has assistant positions of #1 on ChatGPT, with no category rank from Gemini, Claude, and Perplexity in this scope. Its weekly evidence footprint across the four public questions contains 1 Source and 2 Mentions.
Circle is second at Best AIQ 42. It has assistant positions of #6 on ChatGPT, #2 on Gemini, #1 on Claude, and #1 on Perplexity. Its weekly evidence footprint across the four public questions contains 32 Sources and 46 Mentions.
Mighty Networks is third at Best AIQ 40. It has assistant positions of #7 on ChatGPT, #1 on Gemini, #3 on Claude, and #2 on Perplexity. Its weekly evidence footprint across the four public questions contains 29 Sources and 41 Mentions.
Khoros Aurora had no category rank in Edition 3 for Best and enters Edition 4 at #1, with category-relative AIQ 55. Its weekly evidence footprint across the four public questions contains 1 Source and 2 Mentions.
Circle moves from #1 to #2 in Best, a 1-place drop, while category-relative AIQ moves from 56 to 42. Its weekly evidence footprint across the four public questions contains 32 Sources and 46 Mentions.
Mighty Networks holds #3 in Best, while category-relative AIQ moves from 32 to 40. Its weekly evidence footprint across the four public questions contains 29 Sources and 41 Mentions. These evidence totals are reported beside the ranking and are not used here to explain movement.
Most Affordable is led by Discourse at category-relative AIQ 70. It has assistant positions of #1 on ChatGPT, #4 on Gemini, #4 on Claude, and #1 on Perplexity.
Discourse holds #1 in Most Affordable, while category-relative AIQ moves from 71 to 70. Its weekly evidence footprint across the four public questions contains 16 Sources and 20 Mentions. Best is led by
Khoros Aurora; the two results answer separate questions.
Easiest to Set Up is led by Circle at category-relative AIQ 76. It has assistant positions of #1 on ChatGPT, #2 on Gemini, #4 on Claude, and #1 on Perplexity.
Circle moves from #3 to #1 in Easiest to Set Up, a 2-place gain, while category-relative AIQ moves from 33 to 76. Its weekly evidence footprint across the four public questions contains 32 Sources and 46 Mentions. Best is led by
Khoros Aurora; the two results answer separate questions.
Rising is led by
Heartbeat at Rising AIQ 66. It has assistant positions of #1 on ChatGPT, #5 on Gemini, #3 on Claude, and #8 on Perplexity.
Heartbeat holds #1 in Rising, while Rising AIQ moves from 63 to 66. Its weekly evidence footprint across the four public questions contains 10 Sources and 13 Mentions. Best is led by Khoros Aurora; the two results answer separate questions.
Field Service Management
Open the complete Field Service Management Best ranking| Rank | Product | AIQ | ChatGPT | Gemini | Claude | Perplexity | Sources | Mentions |
|---|---|---|---|---|---|---|---|---|
| 1 | 76 | 1 | 5 | 1 | 5 | 25 | 29 | |
| 2 | 45 | 2 | 3 | 4 | 1 | 9 | 10 | |
| 3 | 36 | 5 | 1 | — | — | 2 | 3 |
In Field Service Management, ServiceTitan leads at Best AIQ 76. It has assistant positions of #1 on ChatGPT, #5 on Gemini, #1 on Claude, and #5 on Perplexity. Its weekly evidence footprint across the four public questions contains 25 Sources and 29 Mentions.
Salesforce Field Service is second at Best AIQ 45. It has assistant positions of #2 on ChatGPT, #3 on Gemini, #4 on Claude, and #1 on Perplexity. Its weekly evidence footprint across the four public questions contains 9 Sources and 10 Mentions.
IFS Cloud Field Service Management is third at Best AIQ 36. It has assistant positions of #5 on ChatGPT and #1 on Gemini, with no category rank from Claude and Perplexity in this scope. Its weekly evidence footprint across the four public questions contains 2 Sources and 3 Mentions.
ServiceTitan holds #1 in Best, while category-relative AIQ moves from 96 to 76. Its weekly evidence footprint across the four public questions contains 25 Sources and 29 Mentions.
Salesforce Field Service moves from #4 to #2 in Best, a 2-place gain, while category-relative AIQ moves from 15 to 45. Its weekly evidence footprint across the four public questions contains 9 Sources and 10 Mentions.
IFS Cloud Field Service Management moves from #12 to #3 in Best, a 9-place gain, while category-relative AIQ moves from 5 to 36. Its weekly evidence footprint across the four public questions contains 2 Sources and 3 Mentions. These evidence totals are reported beside the ranking and are not used here to explain movement.
Most Affordable is led by
Field Complete at category-relative AIQ 55. It has assistant positions of #1 on ChatGPT, with no category rank from Gemini, Claude, and Perplexity in this scope.
Field Complete moves from #4 to #1 in Most Affordable, a 3-place gain, while category-relative AIQ moves from 28 to 55. Its weekly evidence footprint across the four public questions contains 1 Source and 1 Mention. Best is led by ServiceTitan; the two results answer separate questions.
Easiest to Set Up is led by
Workiz at category-relative AIQ 57. It has assistant positions of #1 on ChatGPT, #8 on Claude, and #9 on Perplexity, with no category rank from Gemini in this scope.
Workiz moves from #5 to #1 in Easiest to Set Up, a 4-place gain, while category-relative AIQ moves from 26 to 57. Its weekly evidence footprint across the four public questions contains 18 Sources and 20 Mentions. Best is led by ServiceTitan; the two results answer separate questions.
Rising is led by Zuper at Rising AIQ 85. It has assistant positions of #1 on ChatGPT, #1 on Gemini, and #3 on Claude, with no category rank from Perplexity in this scope.
Zuper holds #1 in Rising, while Rising AIQ moves from 76 to 85. Its weekly evidence footprint across the four public questions contains 8 Sources and 8 Mentions. Best is led by
ServiceTitan; the two results answer separate questions.
Customer Education
Open the complete Customer Education Best ranking| Rank | Product | AIQ | ChatGPT | Gemini | Claude | Perplexity | Sources | Mentions |
|---|---|---|---|---|---|---|---|---|
| 1 | 100 | 1 | 1 | 1 | 1 | 14 | 19 | |
| 2 | 35 | 4 | 2 | 2 | 4 | 18 | 22 | |
| 3 | 34 | 2 | — | 3 | 3 | 7 | 9 |
In Customer Education, Skilljar leads at Best AIQ 100. It has assistant positions of #1 on ChatGPT, #1 on Gemini, #1 on Claude, and #1 on Perplexity. Its weekly evidence footprint across the four public questions contains 14 Sources and 19 Mentions.
Docebo is second at Best AIQ 35. It has assistant positions of #4 on ChatGPT, #2 on Gemini, #2 on Claude, and #4 on Perplexity. Its weekly evidence footprint across the four public questions contains 18 Sources and 22 Mentions.
Thought Industries is third at Best AIQ 34. It has assistant positions of #2 on ChatGPT, #3 on Claude, and #3 on Perplexity, with no category rank from Gemini in this scope. Its weekly evidence footprint across the four public questions contains 7 Sources and 9 Mentions.
Skilljar holds #1 in Best, while category-relative AIQ moves from 88 to 100. Its weekly evidence footprint across the four public questions contains 14 Sources and 19 Mentions.
Docebo holds #2 in Best, while category-relative AIQ moves from 47 to 35. Its weekly evidence footprint across the four public questions contains 18 Sources and 22 Mentions.
Thought Industries holds #3 in Best, while category-relative AIQ moves from 33 to 34. Its weekly evidence footprint across the four public questions contains 7 Sources and 9 Mentions. These evidence totals are reported beside the ranking and are not used here to explain movement.
Most Affordable is led by ProProfs Training Maker at category-relative AIQ 55. It has assistant positions of #1 on ChatGPT, with no category rank from Gemini, Claude, and Perplexity in this scope.
ProProfs Training Maker had no category rank in Edition 3 for Most Affordable and enters Edition 4 at #1, with category-relative AIQ 55. Its weekly evidence footprint across the four public questions contains 2 Sources and 2 Mentions. Best is led by
Skilljar; the two results answer separate questions.
Easiest to Set Up is led by TalentLMS at category-relative AIQ 95. It has assistant positions of #1 on ChatGPT, #1 on Gemini, and #1 on Claude, with no category rank from Perplexity in this scope.
TalentLMS holds #1 in Easiest to Set Up, while category-relative AIQ moves from 100 to 95. Its weekly evidence footprint across the four public questions contains 22 Sources and 27 Mentions. Best is led by
Skilljar; the two results answer separate questions.
Rising is led by Trainn at Rising AIQ 59. It has assistant positions of #1 on ChatGPT, #6 on Claude, and #3 on Perplexity, with no category rank from Gemini in this scope.
Trainn moves from #28 to #1 in Rising, a 27-place gain, while Rising AIQ moves from 1 to 59. Its weekly evidence footprint across the four public questions contains 4 Sources and 6 Mentions. Best is led by
Skilljar; the two results answer separate questions.
What Changed Across Support
The ten Best leaders are Zendesk,
Intercom,
Genesys Cloud CX,
Gainsight,
Zendesk Knowledge,
Qualtrics,
Zendesk AI Agents,
Khoros Aurora,
ServiceTitan, and
Skilljar. Among them, 6 have a Best rank from all four assistants, 1 from three, 1 from two, and 2 from one. Assistant breadth shows how widely a product appears inside its category; the individual positions above show whether those assistants agree.
Edition 4 records 5 changed Most Affordable leaders, 9 changed Easiest to Set Up leaders, and 6 changed Rising leaders across this hub. Those movements belong to their own questions and do not override the Best tables.
The Edition 4 Support archive preserves all four direct rankings and the Sources & Mentions view. Continue with the Edition 4 Rising AIQ report, or review Cooper's methodology for the scoring and evidence rules.
Related News
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