Help Desk
Named by 4 of 4 assistants
AIQ100
Named by 3 of 4 assistants
AIQ40Named by 3 of 4 assistants
AIQ33
+9 more products
AI-recommended Support Software
How ChatGPT, Gemini, Claude and Perplexity rank 142 products across 10 Support categories in the Edition 4 snapshot for Week 31, August 2, 2026, backed by 945 cited pages from 504 domains.
Live Chat
Named by 4 of 4 assistants
AIQ78Named by 4 of 4 assistants
AIQ59Named by 4 of 4 assistants
AIQ47
+15 more products
Contact Center
Named by 3 of 4 assistants
AIQ83Named by 3 of 4 assistants
AIQ60Named by 4 of 4 assistants
AIQ34
+14 more products
Customer Success
Named by 4 of 4 assistants
AIQ100
Named by 4 of 4 assistants
AIQ48
Named by 4 of 4 assistants
AIQ31
+12 more products
Knowledge Base
Named by 1 of 4 assistants
AIQ55Named by 3 of 4 assistants
AIQ41Named by 4 of 4 assistants
AIQ37
+16 more products
Surveys
Named by 4 of 4 assistants
AIQ84Named by 4 of 4 assistants
AIQ65Named by 4 of 4 assistants
AIQ34
+10 more products
Chatbots
Named by 2 of 4 assistants
AIQ70
Named by 1 of 4 assistants
AIQ28Named by 1 of 4 assistants
AIQ25
+19 more products
Community Management
Named by 1 of 4 assistants
AIQ55Named by 4 of 4 assistants
AIQ42
Named by 4 of 4 assistants
AIQ40
+10 more products
Field Service Management
Named by 4 of 4 assistants
AIQ76Named by 4 of 4 assistants
AIQ45Named by 2 of 4 assistants
AIQ36
+10 more products
Customer Education
Named by 4 of 4 assistants
AIQ100
Named by 4 of 4 assistants
AIQ35
Named by 3 of 4 assistants
AIQ34
+11 more products
Movers in Edition 4
Most Improved
- Up 12 positions
Up 12 positions
Up 10 positions
Up 10 positionsUp 9 positions
Up 7 positions
- Up 7 positions
Up 7 positions
Spots Lost
Down 8 positions
Down 7 positions
Down 7 positions
Down 5 positions
Down 5 positions
Down 4 positions
This Edition’s News
Reporting from Cooper’s Edition 4 software recommendation index.
Index Update
The Cooper Index, Edition 4: How AI Recommendations Changed Across 80 Software Categories
Edition 4 measures what ChatGPT, Gemini, Claude, and Perplexity recommend across 80 business software categories, separating Best, Most Affordable, Easiest to Set Up, and Rising into four direct rankings.
Rising AIQ
Edition 4 Rising AIQ Report
Eight category-relative Rising AIQ findings show where emerging-product recommendations strengthened in Cooper’s fourth immutable edition.
Category Report
Edition 4 Support Software Report
A category-by-category reading of all ten Edition 4 Support markets, with Best Top 3 tables and separate Most Affordable, Easiest to Set Up, and Rising analysis.