Named by 4 of 4 assistants
Best Customer Success according to AI
How ChatGPT, Gemini, Claude and Perplexity rank customer success platform in the Edition 4 snapshot for Week 31, August 2, 2026: 16 products named across 4 core questions, backed by 78 cited pages from 42 domains.
| Rank | The canonical software product Cooper identified in the assistants’ answers. | A 1–100 score for how strongly tracked AI assistants recommend the product in this category and question scope. Higher is better. | The product’s position within ChatGPT’s answers for the selected buyer-question view. Lower numbers are better. | The product’s position within Gemini’s answers for the selected buyer-question view. Lower numbers are better. | The product’s position within Claude’s answers for the selected buyer-question view. Lower numbers are better. | The product’s position within Perplexity’s answers for the selected buyer-question view. Lower numbers are better. | Distinct publisher domains behind the verified cited pages for this product, across every buyer question this week. | Distinct cited pages Cooper verified as naming or representing the product, across every buyer question this week. | The change in ranking position since the previous weekly snapshot. New means there was no prior position. |
|---|---|---|---|---|---|---|---|---|---|
| 100 | 1 | 1 | 1 | 1 | 23 | 45 | No change | ||
| 48 | 2 | 2 | 3 | 2 | 26 | 48 | No change | ||
| 31 | 4 | 3 | 2 | 3 | 21 | 38 | No change | ||
| 4 | 29 | 3 | 4 | 4 | 5 | 24 | 44 | No change | |
| 5 | 20 | 5 | 5 | 6 | 4 | 22 | 41 | No change | |
| 6 | 16 | 6 | 7 | 7 | 7 | 18 | 30 | Up 1 position | |
| 7 | 15 | 7 | 8 | 5 | 6 | 11 | 15 | Down 1 position | |
| 8 | 9 | 8 | - | 8 | - | 5 | 5 | Up 5 positions | |
| 9 | 6 | 9 | - | - | - | 7 | 19 | Up 1 position | |
| 10 | 6 | 10 | - | - | - | 1 | 2 | New This Week | |
| 11 | 5 | - | 6 | - | 8 | 9 | 10 | No change | |
| 12 | 3 | - | 9 | - | - | 1 | 4 | New This Week | |
| 13 | 3 | - | 10 | - | - | 11 | 18 | New This Week | |
| 14 | 2 | - | - | 9 | - | 5 | 7 | Down 5 positions | |
| 15 | 1 | - | - | - | 9 | 20 | 28 | New This Week | |
| 16 | 1 | - | - | - | 10 | 19 | 30 | New This Week |
More in Support
The other 9 Support markets Cooper tracks, with their leaders from this edition.
Named by 4 of 4 assistants
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Named by 1 of 4 assistants
Named by 4 of 4 assistants
Named by 4 of 4 assistants
This Edition’s News
Reporting from Cooper’s Edition 4 software recommendation index.
Index Update
The Cooper Index, Edition 4: How AI Recommendations Changed Across 80 Software Categories
Edition 4 measures what ChatGPT, Gemini, Claude, and Perplexity recommend across 80 business software categories, separating Best, Most Affordable, Easiest to Set Up, and Rising into four direct rankings.
Rising AIQ
Edition 4 Rising AIQ Report
Eight category-relative Rising AIQ findings show where emerging-product recommendations strengthened in Cooper’s fourth immutable edition.
Category Report
Edition 4 Support Software Report
A category-by-category reading of all ten Edition 4 Support markets, with Best Top 3 tables and separate Most Affordable, Easiest to Set Up, and Rising analysis.